View the shipping status and/or details of a catalog item
To look up an order for a donor, please follow these steps:
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Navigate to Data Entry > People > Individuals
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Click the Use Advanced Search button (if you are not already in advanced search mode)
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Enter a combination of the donor’s First Name, Last Name, Phone Number, Email Address, and/or Physical Address
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Click Search
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A list of potential matches will populate below the search fields
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Click on the Name of the individual
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On the donor’s Profile Details page, click the Reports button in the upper right-hand corner
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Click on the Fulfillment tab
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Scroll down to see a list of fulfillment orders and their statuses. For each order, you will see the Receiver, Status, Items in the order, Date Created, and Date Shipped.
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If the list is several pages long, you can use the search feature to locate a specific order. You can search by Status, Created Date Range, Shipped Date Range, and Catalog Item.
