Close outstanding commitments due to a failed payment
Vision2 will mark the following gift failures as outstanding commitments since the donor intended to give:
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Recurring credit card gift failures with any error except a general decline
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One-time, future credit card gift failure with any error except a general decline
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ACH returns
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Scanned Check returns
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Recurring gifts that are still active but do not have a valid payment method
The Outstanding Commitments report will include all outstanding commitments to any campaigns, as well as any of the gift failures listed above.
Location: Data Entry > Giving > Outstanding Commitments
If you do not wish to collect the outstanding commitments that have occurred as the result of a failed payment, please follow these steps to close the commitment:
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On the Outstanding Commitments page, click the Download Information button to download the list of outstanding commitments
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The Designation Name column will provide you with the name of the fund, campaign, project, etc. that contains outstanding commitments
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Navigate to Finance > Designations > (choose the designation type)
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Click the name of the designation
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Scroll down to the bottom of the screen and click the Close Commitments button
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Confirm your decision by clicking OK