Check and Envelope Scanning
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      2. Check and Envelope Scanning

      Troubleshooting Scan2 | Vision2 Help Center

      Troubleshooting Scan2 Steps to take if you are having issues with check/envelope scanning


      If you are experiencing issues with check scanning, please follow the steps below.

      To start, we need to make sure the scanning computer is connected to the internet and that the latest version of Scan2 is installed. You can verify the version number in Add/Remove Programs or in the Scan2 software.

      Note: while version 4.5.1.0 was the most current version at the time this article was created, there will be future versions. If you are unsure of the current version number, please reach out to support to verify.

      Check the Version Number in Add/Remove Programs

      • Click the Windows button in the lower-left corner of your screen

      • Click Settings

      • Click Apps

       

      • In the Search bar, type Scan2

      • Click the Scan2 item to expand it

      • The version number is found here:

       

      Check Version Number in the Bottom left corner of Scan2

      Verify Scan2 App Settings

      If Scan2 cannot connect to Vision2 after confirming you have internet connectivity and the latest version is installed, it is time to check your Scan2 settings.

      • Launch Scan2

      • Click the Settings button in the upper right corner

      • On the left side of the settings screen, verify the following:

         

      Client Domain – this is your V2 admin portal subdomain

      Host – should be v2s.co

      Protocol – should be https://

      Time Zone – this is read from your local machine’s time zone settings

      Endorsement – should be For Deposit Only

      Login Issues

      If Scan2 is connecting to Vision2 but you are unable to log in, go to your admin portal and try to log in with the same credentials.

      • If you are unable to login to the admin portal, you may need to reset your password

      • If you can log in to the admin portal, check with your V2 administrator to verify your account has the correct user access

         

      Checks/Envelopes Not Scanning

      If the scanner is not scanning checks/envelopes, try resetting the scanner

      • There is a reset button on the bottom right of the physical scanner

      • T​here is also a reset button on the bottom right corner of Scan2

      Scanner Not Detected

      If the scanner is not detected or resetting the scanner in the previous step did not fix the issue

      • Close Scan2

      • Unplug and re-plug in the scanner (USB cable and power cord)

      • Launch Scan2 and login

      Reinstall Scanner Drivers

      If you continue to have scanning issues, uninstall and reinstall the TellerScan TS240 scanner drivers. The download link can be found in this helpful article:

      https://help.v2s.co/en/articles/426755-vision2-check-scanning-software-download

      Reinstall Scan2

      If reinstalling the scanner drivers did not fix the issue, uninstall and reinstall Scan2. The download link can be found in this helpful article:

      https://help.v2s.co/en/articles/426755-vision2-check-scanning-software-download

      Send Diagnostics

      If you are still having issues after trying all of the steps above, s​end diagnostics to Vision2

      • The diagnostics button is located in the bottom-right corner of Scan2

      • Click the Diagnostics button

      • Include a description of the issue you are experiencing and the steps you have tried

      • Click Send

      Additional Information for Scanner Maintenance

      Digital Check provides information for proper cleaning and maintenance of your scanner here: https://www.digitalcheck.com/clean/