What is a chargeback | Vision2 Help Center

What is a chargeback What does a payment status of chargeback mean in Vision2

Any time we have:

  • an invalid check

  • An invalid account number and routing number for an ACH transaction

  • An NSF check

  • A fraudulent check

  • When someone disputes a transaction with their bank

A chargeback will occur.

A chargeback for an ACH or check transaction for an invalid checking account or routing number will not be seen by the donor in their account.

A chargeback for a check transaction may cause the donor's bank to assess fees on their account but the original donation will not be moved from their account to Vision2.

In the case of a credit card chargeback, the funds are actually taken from your next settlement and returned to the donor per the bank's instructions.