Customize the email acknowledgment for donors who give to more than one designation in the same transaction
If a donor gives to more than one designation in a single giving session, they will receive the multi-designation email acknowledgement instead of the email acknowledgement that is associated with the individual giving sources.
For example: If I give my tithe and I give to the orphan sponsorship in one payment, I would receive the multi-designation email acknowledgement that provides the details for both gifts instead of two separate email acknowledgements.
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Login to the V2 Admin Portal and navigate to: Marketing > Triggers and Templates > Multi Designation Acknowledgements
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Click the Preview button
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Click the Edit Template button
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Click on the Subject tag at the bottom of the form
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The default subject line will thank the donor by first name and include your organization’s name.
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Click the Body tag at the bottom of the form
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The default messaging will return the detailed information regarding your donor’s gift. Please leave this message and personalize around this information.
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Under the edit box, you will find a list of template data that you can use to personalize the message your donor receives.
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Click Preview and Save
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Verify that the acknowledgement appears as you expected
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Click Save & Exit