Customize the message donors will see on the website at the time they submit their gift
Every giving opportunity on your website requires a web acknowledgement. Web acknowledgements are created on the giving source of each designation. A default giving source is automatically created for each designation you create on the Finance tab.
Instructions
You can access acknowledgements in two ways:
From the Designation:
-
Login to the V2 admin portal and navigate to: Finance > Designations > click the designation type (example: Funds) > Click the Designation Name link
-
Scroll down to the Marketing section and click the Default Giving Source link
From the Marketing tab:
-
Login to the V2 admin portal and navigate to: Marketing > Web Sources > Giving Sources or Pledge Sources
-
Click the Pencil next to the giving/pledge source you need to edit
Once you are on the Acknowledgement page:
-
In the Acknowledgements section, click the Edit button under Web
-
Click the Preview button
-
Click the Edit Template button
-
Click on the Body tag at the bottom of the form
-
This is the default message that will appear on the web page when the donor successfully submits their gift. You will want to keep this message short.
-
Under the edit box, you will find a list of template data that you can use to personalize the message your donor receives. For example: You can add the donor’s first name to the thank you line by placing the following between the words you and for: , #,
-
Click Preview and Save
-
Verify that the acknowledgement appears as you expected
-
Click Save & Exit